30-day money-back guarantee & refunds

This policy applies to orders for The Earthbound Codex, a one-off purchase of a 242-page PDF e-book. The purchase includes the single PDF only, with no additional bundle files, physical book or audio recordings. The terms and rights for earlier purchases remain unchanged.

30-day 100% money-back guarantee

If you would like a refund, email support@earthboundcodex.org within 30 days of purchase. Include your order number or the email address used at checkout so that your order can be found. You do not need to give a reason.

Under this voluntary guarantee, we will refund 100% of the price you paid for the e-book to your original payment method, including if you have already downloaded it.

The guarantee covers the e-book purchase price only. Optional printing and binding costs are not included in the e-book purchase and are not refunded under this guarantee.

This guarantee is additional to your cancellation rights and your rights if digital content is faulty or not as described. It does not limit those rights.

Your 14-day statutory cancellation right

You may cancel within 14 days of purchase by emailing support@earthboundcodex.org. You do not need to give a reason. Include your order number if you have it so that your purchase can be located.

Downloading the PDF alone does not waive your cancellation right. Any loss of that right requires your prior express consent to begin supplying the digital content during the cancellation period, your acknowledgement that this means losing your cancellation right, and confirmation of that consent and acknowledgement.

Refunds following a statutory cancellation

For a valid cancellation, your payment will be refunded within 14 days of receiving your cancellation, using the original payment method.

A faulty file or a purchase that is not as described

Email support@earthboundcodex.org and describe the problem. The available remedy may include a correction, replacement, price reduction or refund, as appropriate. These rights are not removed by downloading the file.

Help with downloading

The PDF is supplied through Shopify Digital Products. If you cannot access or open your file, contact the support email above for help.